Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration, account verification, deposits, withdrawals, or when you contact customer support. This can include details such as your name, email address, date of birth, contact information, and payment-related data necessary to complete transactions. We only request information that is reasonably required to deliver our services and comply with legal obligations.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you access our website. This may include your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on the site, and general interaction patterns. Such information helps us understand how our platform is used and allows us to improve the overall player experience.

How Information Is Used

Information collected by Imperial Wins Casino is used to create and manage your account, process deposits and withdrawals, provide customer support, and deliver the gaming services you request. We may also use it to personalise your experience, send important service communications, analyse platform performance, and meet regulatory responsibilities. All uses are limited to what is necessary for the operation of the casino and the protection of our legitimate interests.

We do not use your information for purposes that are incompatible with those described in this policy without first taking appropriate steps to ensure fairness and transparency.

Data Sharing

Information may be shared with service providers where necessary to support our operations, such as payment processors, hosting providers, marketing partners, and technical support companies. These parties are required to maintain the confidentiality and security of the data they receive and may only use it for the specific purposes we authorise.

We may also disclose information if required to do so by law, to protect the rights or safety of players or the public, or in connection with a corporate restructuring. Apart from these situations, we do not sell or rent personal information to third parties for their own marketing purposes.

Cookies and Similar Technologies

We use cookies and similar technologies to enable certain features, remember your preferences, analyse site traffic, and improve functionality. These technologies help us distinguish you from other users and provide a smoother, more personalised gaming experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some parts of our website or affect the quality of your experience.

Data Retention

Data is retained only for as long as reasonably required for the purposes set out in this policy or as needed to satisfy legal, regulatory, or reporting obligations. Once the need for retention ends, we take reasonable steps to securely delete or irreversibly anonymise the information.

Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration. These measures are reviewed periodically to maintain their effectiveness. However, no internet transmission or electronic storage system can be guaranteed as completely secure, and we cannot promise absolute security of your data.

User Privacy Requests

Users may contact support regarding privacy-related requests, including inquiries about the personal information we hold, requests for correction, or questions about how your data is processed. We will respond to such requests within a reasonable timeframe and in accordance with applicable rules.

If you have concerns about how we have handled your information, we encourage you to reach out to our customer support team in the first instance so we can address the matter directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on our website with an updated effective date. We recommend that you review this page periodically so you remain informed about how we protect your information.